Refund Policy

Email fnbsoftwareteam@gmail.com with the email address on your account, your order ID (visible on your Purchases page), and a short description of the problem. We respond to every request within two business days.

Templates are eligible for a full refund within 14 days of purchase if the template does not work as described or you have not yet published or deployed it. Because template files and the editable copy are delivered immediately, we cannot refund a template you have already launched, substantially customized, or transferred to a client.

If you purchased setup service, the template portion follows the rule above. The setup portion is refundable in full before we begin work. Once setup has started, we refund the unperformed portion on a pro-rata basis.

FNB Link Tree is a one-time purchase for lifetime access. It is fully refundable within 14 days of purchase. When a full refund is issued, your public page is unpublished and the feature locks — but your profile, links, and design settings are preserved, so purchasing again restores your page exactly as it was.

Courses are refundable within 7 days of purchase provided you have completed less than 25% of the material. Because course content is delivered instantly and can be downloaded, requests beyond that window are reviewed case by case.

Subscription plans can be cancelled at any time and you keep access through the end of the period you already paid for. We do not refund partial months, but if you were charged after cancelling, or charged twice, we refund that in full immediately.

Custom project deposits are non-refundable once work has begun, because they reserve development time. If we cannot deliver the agreed scope, we refund the portion of the fee covering undelivered work. Change requests outside the original scope are quoted separately and are not grounds for a refund of completed work.

We issue a prompt full refund, regardless of the windows above, when:

• You were charged more than once for the same order.
• You were charged after cancelling a subscription.
• A purchase was never delivered or fulfilled.
• A charge was made fraudulently on your payment method.

Refunds are returned to the original payment method through the processor used at checkout — Stripe, PayPal, or Telebirr. We cannot refund to a different card or account. Partial refunds are supported where this policy calls for them.

Once approved, the refund is issued immediately on our side. Your bank typically posts it within 5–10 business days. You will receive an email confirming the refund, and the status appears on your Purchases page.

Please contact us before filing a chargeback — we can almost always resolve the issue faster directly. Accounts with an unresolved chargeback may be suspended until it is settled.